FAQ

How does this work? 

Yarniecopia works on a pre-order basis, allowing us to order direct from the manufacturer with a minimum of waste. For Sandnes Garn, we will be selling yarn in quantities of 5 balls for Line, Mandarin and Duo lines of yarn (per base, per colour) and 10 ball minimums (per base, per colour) for all other yarns. We will also be selling knitting kits that include the quantity of yarn pattern required for the project purchased, except where indicated that the pattern is not included (non-Sandnes Garn patterns). 

Can I change my mind or get a refund? 

Until the preorder closes, yes you can. However, once the preorder closes at 9:00pm AEST on Sunday 28 September 2025, refunds are not available for change of mind. This is because once your order has been processed and sent to the manufacturer, there is no way to stop it once it has been sent. 

How long will it take to get my order once I have placed it? 

Orders will be sent to the manufacturer on the first business day of the month (ie. the next business daytime after the preorder closes). We have negotiated with our manufacturers to aim to have a 5 business day turnaround, and freight usually takes between 5-10 business days. We will then pack and post all orders over the following 5 business days, with an expected delivery window of the last week of the month for you to receive the order. Please remember that this is what we are aiming for, but timelines can change due to unforeseen circumstances. We will keep you in the loop each step of the way.